These terms outline how Roof Upkeep provides roof care, roof maintenance, and related services in Metro Vancouver and the Lower Mainland, and what you can expect when you work with us.
1. Acceptance of terms
By requesting a quote, booking an appointment, or using our services, you agree to these Terms of Service. If you do not agree, please do not book a service or submit a request through this website.
2. Services we provide
Roof Upkeep offers roof cleaning, moss removal and treatment, gutter cleaning, roof inspections, preventative maintenance, and related exterior services. Job details, scope of work, and pricing are confirmed in writing before work begins. Work is carried out in a professional manner, but results can depend on roof type, condition, weather, and other site conditions.
3. Quotes, estimates, and booking
Quotes and estimates are provided after an assessment of your property. Unless stated otherwise, quotes are based on the information available at the time they are given and may be adjusted if the actual scope of work differs. Bookings are scheduled in line with availability and weather. Please contact us at +1-778-513-7503 to confirm or reschedule.
4. Payment
Payment terms are confirmed before work begins. If you have questions about invoicing or payment, email [email protected].
5. Homeowner responsibilities and site access
You agree to provide reasonable access to the property and its roof, to keep the work area clear, and to advise us of any hazards, obstructions, pets, or access restrictions before we arrive. You are responsible for ensuring that any applicable permissions for the property are in place.
6. Photos and documentation
As part of normal service, Roof Upkeep may take photos to document the work completed, including before-and-after images. We may use these photos for quality records and, with your permission, for marketing. If you do not want photos used for marketing, please let us know.
7. Warranties and liability
Roof Upkeep takes reasonable care in performing services. Workmanship is guaranteed for a reasonable period following completion, subject to the specific scope and any manufacturer or product limitations. To the fullest extent permitted by law, Roof Upkeep is not liable for indirect, incidental, or consequential damages arising from the use of the website or services, and liability is limited to the amount paid for the service in question.
8. Safety and property conditions
Roof work carries inherent risks and is performed by trained personnel. In some cases, we may recommend repairs or further maintenance beyond the requested service. Any recommendations are provided for your benefit and do not form a warranty of pre-existing roof condition.
9. Website use and content
The content on this website is provided for general information only and does not constitute professional or legal advice. You agree not to misuse the website, attempt to access restricted areas, or interfere with its normal operation.
10. Changes to these terms
We may update these Terms of Service from time to time. The current version is published on this page.
11. Contact
If you have questions about these terms, contact us at +1-778-513-7503 or [email protected].